3 Day Workshop -- Price $1,350 taxes extra
To Register or for more information please Contact us
Strategic Objective
Our Leadership Communication workshop will provide you with the knowledge, skills and tools that will improve your ability to build stronger, more positive and productive working relationships with others.
Learning Objectives
Participation in this workshop will enable you to...
- Identify your strengths as a communicator, as well as those areas in which improvement is possible;
- Describe the factors contributing to the quality of communication in your work environment;
- Demonstrate specific behaviours conducive to a supportive, productive work climate;
- Apply active listening techniques
- Appreciate your personal style of interacting with others, and how your style affects your interpersonal relationships;
- Give and receive feedback in a productive fashion;
- Analyse situations you wish to influence, and determine ways of intervening;
- Conduct productive interpersonal problem solving sessions;
- Recognize how your personal behaviour affects your colleagues.
Overview
Relationships between and among people are key to sustaining a productive, positive working environment under changing conditions. Leaders must model and facilitate communication and relationship-building if organizations, and the people in them are to successfully manage change.
Participation in this workshop will enable you to initiate meaningful and dynamic conversation with your employees; foster employee spirit, confidence, trust and mutual understanding; forge positive and collaborative work relationships; gain insight and perspective into your own communication style; unleash hidden potential to shape and sustain a productive work climate; influence and guide constructive feedback and effective dialogue; and lead, motivate and inspire creativity and productivity.
Leadership Communication provides a strong foundation for all other workshops.
Topics will include, but are not limited to…
The nature of communication
- creating a productive work climate
- collaboration in competition
- the process of communication
- five components of effective communication
Listening and questioning: key communication skills
- manager as listener
- barriers to listening
- the ten commandments of good listening
- the art of questioning
- active listening
- sending feeling messages
Giving and receiving feedback
- understanding ourselves and others
- guidelines for giving feedback
- receiving critical feedback
- giving performance feedback or “Let’s have a B.E.E.R”
- giving praise and positive recognition or “wanna” B.E.T.
Building effective relationships/relationship analysis
- key concepts in relationship awareness
- the Strengths Deployment Inventory
- the nature of conflict
Managing conflict and difficult communication situations
- conflict, interpersonal problem-solving approach
- interpersonal problem-solving steps
- managing conflict
- dealing with anger
- calming others
