2 Day Workshop -- Price: $995.00 taxes extra
Strategic Objective
Consulting Skills aims at increasing the internal consultant’s ability to conduct successful consulting engagements and interventions.
Learning Objectives
Participation in this workshop will enable you to...
- understand and describe the required role of the consultant;
- establish and clarify mutually agreed upon expectations with client;
- demonstrate specific behaviors which foster a supportive, productive climate with customers;
- effectively troubleshoot and resolve emerging problems and challenges;
- understand the consulting process.
Overview
At the end of the day, the need for continuous change and improvement has made coordination of effort among individuals and groups – vertically and horizontally – imperative. Our consulting process provides internal consultants with the ability to identify, plan and implement specific adjustments to organizational processes and the confidence to influence people to adopt new behaviour in response to the new environment.
This workshop explores the many dimensions of the effective consultant. Expand your knowledge of diverse problem solving processes. Learn to clarify client expectations upfront by defining the desired outcomes. Discover how to use hypotheses and probing questions to challenge assumptions and prompt change. We will help you hone your ability to identify challenges and opportunities in a positive way and establish a clear framework for approaching them. You will strengthen your skills for communicating clearly, decisively and logically, strengthen your ability to analyze situations, plan interventions and manage projects profitably, and learn how to improve organizational systems to achieve desired results with measurable success.
Topics include, but are not limited to…
Entry & Contracting
- the consulting process – objectives, actions and tools
- an overview of consulting skills
- preparing for the initial contact
- establishing an Independent View
- the consulting action plan
- high level consulting plan
Discovery
- key questions for the consultant
- preparing for exploration meetings
- preparation pitfalls
- discovery process
A call to action
- monitoring and revising the intervention plan
- styles of dealing with conflict and/or differing interests
- applying conflict styles
- disarming resistance
Close
- key questions for the consultant
