Client: Bank of Canada
Solution: Strategic Planning
The need for engagement:
Rapidly changing developments in information technology, pressures arising from the transition from paper to electronic records and the need to balance transparency and security issues, led the management and staff of Knowledge and Information Management Services (K&IM), a business line within the Corporate Services Department of the Bank of Canada, to undertake a major collaborative effort to renew their mission and vision.
Shaping the solution: Reaching out effectively
Intersol helped the client articulate a clear services vision for K&IM and key strategic actions to achieve this vision through a participative approach that involved a wide cross-section of stakeholders within the Bank.
Assessing the outcomes: Getting the full perspective
The first step in the participative approach was the development of the renewed K&IM vision and mission through a collaborative workshop to articulate key elements in the vision. A series of perceived constraints to implementing this vision were identified and broad directions and plans that addressed the underlying constraints were developed. Based on all of these factors, K&IM staff developed a renewed mission, vision and examples of the vision ‘in action’. As well, they developed a template for analysing future actions against these strategic criteria which will allow them to set and manage priorities.
